All bookings are subject to availability. This means that at certain times of the year limitations can apply in popular periods such as long weekends and school holidays .Once allocations have been taken up, no further bookings can be accepted. Requests are not guaranteed and may not be available.

The reason for restricted allocations is simply because our rates are so heavily discounted. In popular seasons, resorts can easily fill their rooms with full-rate bookings. But remember you can use your Sunshine Travel Club Membership during these periods to receive a minimum of Up to 30% off standard rates at participating resorts & Fights.

You must be at least 18 years of age to make a booking of any accommodation. Children (under 18 years) must be accompanied and staying with at least one adult for the duration of the stay. Failure to meet this condition may result in your stay being forfeited. We take no responsibility for incorrect information.

ACCOMMODATION & FLIGHTS LISTINGS

Properties & Flights listed on the website  are only a selection of the properties & Flights available for members. We're sure you'll find your ideal getaway at the right price.

HOW TO BOOK.

Once you make your choice, decide the dates of your travel along with number of People then contact one of our reservations consultants who will arrange the booking for you. Note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and will be confirmed when the reservation is placed with the property or Airline. A Pro Rata Booking Fee (amount to be advised on confirmation) will apply to all bookings.

SUNSHINE TRAVEL CLUB MEMBERSHIP BOOKINGS.

You will be asked to quote your membership number when making a reservation. All rates quoted will be the total amount payable after deduction of any discount value. Unless otherwise specified, no room servicing or meals will be included in the price. Use of your Membership is subject to each property's room allocations, and validity and exclusion periods applicable to Membership use.

GOOD AND SERVICES TAX.

All prices are inclusive of GST.

CANCELLATIONS AND REFUNDS.

Prior to final payment: There will be no refund of your deposit. After final payment: There will be no refund of your deposit. Cancellations are also subject to any fees imposed by the property or Airline and may be up to 100% of all rooms booked.

TERMS AND CONDITIONS FOR SUNSHINE TRAVEL CLUB MEMBERSHIP REFUNDS.

Sunshine Travel Club endeavours to provide the best possible product and service to all current, past and potential members. However, where members request a refund of their membership fees, Sunshine Travel Club will honour these requests in accordance with the applicable consumer trade laws & $50 - $100 Cancellation fee will be applied.

REASON FOR REFUND.

An overview of the situation where  Sunshine Travel Club will authorise or decline a refund are listed in the following table:

Request reason	Refund applies
Change of mind	No
Unable to use product	No
Unauthorised transaction	Yes
Clear misrepresentation of the product	Yes
Renewed in error - membership already active	Yes

In all cases, members have full use of their membership while a determination to refund is being made.

TIMEFRAME

Customers can request for refund within "cooling-off period". Once a Refund request is received, a determination is expected to be made within 14 days. A customer is to be notified in writing and/or via email as soon as possible after a determination is made.

Authorised refunds are to be processed within 7 working days of approval.

REFUND ELIGIBILITY

Sunshine Travel Club management handles each individual case according to the reasons clarified by the member. It is Sunshine Travel Club Policy that all consultants reiterate the Final Product Discloser statement and all calls at this point will be recorded for training and quality purposes. The Holiday Consultant who originally organised the membership in discussion will be informed if further investigation is required.

Once the decision is made by Sunshine Travel Club, the outcome is Final and cannot be affected at any stage. All application outcomes are determined by the above Terms and Conditions.